We at Dogue Spa respects your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services. Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy.

 

1. What Personal Information Is Collected

​

We may collect the following categories of personal information:

•  Contact Information: Name, email address, phone number, mailing address, and other information you provide when registering, contacting us, or using our Services.

•  Account Information: Profile details, pet information and preferences.

•  Communication Data: Records of communications with us, including emails, chat messages, and phone calls.

•  SMS-Related Information: Phone numbers and consent records for receiving SMS/text messages (e.g., for notifications, alerts, or marketing).

•  Other Information: Any additional data you voluntarily provide, such as survey responses, feedback, or information uploaded through the Services.

We collect this information directly from you, automatically through your device, or from third-party sources where permitted by law.

 

2. How Personal Information Is Used

​

We use the collected personal information for the following purposes:

•  To provide, operate, maintain, and improve our Services.

•  To process transactions, manage accounts, and respond to your inquiries or requests.

•  To send you important administrative communications, such as service updates, security alerts, or technical notices.

•  To send marketing or promotional communications (including via email or SMS) only where you have provided explicit consent.

•  To personalize your experience and deliver relevant content or advertisements.

•  To analyze usage trends, conduct research, and perform analytics to enhance our offerings.

•  To prevent fraud, enforce our terms, comply with legal obligations, or protect our rights and the safety of others.

•  For any other purpose with your consent or as permitted by applicable law.

SMS Consent: We only send SMS/text messages to individuals who have explicitly consented to receive them. SMS consent is not shared with third parties or affiliates. Your consent to receive SMS messages is used solely by us for the purposes you authorized.

 

3. Who Personal Information Is Shared With

​

We may share your personal information in the following limited circumstances:

•  Service Providers: With trusted third-party vendors, contractors, or partners who perform services on our behalf (e.g., hosting providers, email delivery services, analytics providers, payment processors). These parties are contractually obligated to protect your information and use it only for the purposes we specify.

•  Legal Requirements: When required by law, regulation, court order, or governmental request, or to protect our rights, property, or safety.

•  Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction.

•  With Your Consent: In any other situations where you have provided explicit consent for the sharing.

We do not sell your personal information to third parties for monetary compensation.

SMS Consent Specific Statement: SMS consent is not shared with third parties or affiliates. We do not disclose your SMS consent records, phone numbers collected for SMS purposes, or related opt-in data to any external parties.

 

4. Data Security

​

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

5. Your Rights and Choices

​

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also opt out of marketing communications (including SMS) at any time by following the instructions in the message or contacting us. To withdraw SMS consent, reply “STOP” to any SMS received or contact us directly.

​

​

SMS TERMS AND CONDITIONS

​

1- SMS Consent Communication:

The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

2- Types of SMS Communications:

 

If you have consented to receive text messages from DOGUE SPA, you may receive messages related to the following (provide specific examples):

• Appointment reminders(if applicable)

• Follow-up messages(if applicable)

• Billing inquiries (if applicable)

• Promotions or offers (if applicable)

 

Example: "Hello, we have availability tomorrow at Dogue Spa. Would you like to make an appointment? You can reply STOP to opt out of SMS messaging from Dogue Spa at any time."

 

3- Message Frequency:

​

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/billing, etc.].

 

4- Potential Fees for SMS Messaging:

​

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5- Opt-In Method:

​

You may opt-in to receive SMS messages from Dogue Spa in the following ways (This is an example. Please include the method used.)

• Verbally, during a conversation (if applicable)

• By submitting an online form (if applicable)

• By filling out a paper form (if applicable)

• By texting us first (if applicable)

 

6- Opt-Out Method:

​

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

7- Help:

​

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (www.doguespa.com ) or call us at (4243032027)

 

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

 

8- Standard Messaging Disclosures:

 

Message and data rates may apply.

You can opt-out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy [LINK] and Terms and Conditions [LINK] pages.

Message frequency may vary